Privacy Policy

Big sky roofing LC
Effective Date: Jan 1st, 2026

Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Big sky roofing LC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, mailing address
• Information submitted through free inspection requests, quote requests, contact forms, consultation forms, and surveys
• Property address and project details related to residential or commercial roofing services
• Payment information when applicable for services purchased
• Insurance claim information voluntarily provided to assist with roofing inspections or claims
• Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Customer Communication

• Records of inquiries, inspection requests, and service estimates
• Appointment details and roofing project information
• Service history, inspection reports, and customer feedback

2. How We Use Your Information

We use collected information to:

• Schedule and manage free roof inspections, consultations, and service appointments
• Provide residential and commercial roofing services, repairs, replacements, and partner services
• Prepare estimates and process payments when applicable
• Assist customers with insurance claim documentation and related communications
• Communicate regarding appointments, project updates, customer support, promotions, and company news
• Improve website functionality, customer experience, and service offerings
• Maintain communication consent and preference records
• Ensure security, fraud prevention, and legal compliance

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to free inspections, appointment reminders, project updates, customer support, estimate notifications, and promotional offers when consent has been provided.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging regulations

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages may include inspection reminders, appointment confirmations, project updates, estimate notifications, customer support communications, and promotional offers if consented to
• We do not send marketing content without appropriate consent

Help & Support

• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, appointment scheduling, roofing project management, and messaging delivery, is permitted only as necessary to provide services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict security measures to protect SMS consent records and communication preferences.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Appointment scheduling providers
• Payment processing vendors
• CRM, email, and SMS communication platforms
• Roofing material suppliers and subcontractors when necessary to perform requested services
• Analytics and website service providers

All service providers are contractually obligated to maintain confidentiality and protect customer information.

Legal Compliance

• When required by law, legal process, or governmental request
• To protect our rights, customers, or business operations

Business Transfers

• In the event of a merger, acquisition, restructuring, or sale of assets

All of the above categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties except messaging providers necessary to deliver SMS services.

5. Data Security

We maintain commercially reasonable safeguards designed to protect your information, including:

• Secure data storage systems
• Encryption of sensitive information when appropriate
• Access controls and authentication measures
• Regular security reviews and updates
• Employee privacy and security training

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and visitor behavior
• Improve website performance and functionality
• Remember user preferences
• Measure the effectiveness of marketing campaigns

You may control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

7. Your Rights & Choices

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of marketing emails through unsubscribe links
• Opt out of SMS communications by replying "STOP"
• Request information about how your data is processed
• Withdraw consent for future communications

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites, booking systems, social media platforms, financing providers, or external resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by Big sky roofing LC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

The latest version will always be available on our website and will include the effective date at the top of this page.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Big sky roofing LC
Phone: (405) 843-9933
Email: [email protected]
Website: https://bigskycompanies.com/
Address: 3004 Hickory Stick Road, Oklahoma OK 73120

By using our website and services, you consent to this Privacy Policy.